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Getting Help
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Sources of Technical Support

Technical support via the forum, is available to all Trio users. We welcome your comments and suggestions about the Motion Coordinator product range.

We would encourage you to contact your distributor or supplier first, as they are likely to be familiar with your particular application and may therefore be in the best position to offer a solution to your query.

This web site also gives access to on-line technical documents that may help to solve a problem or even provide a guide to best practice when specifying a system.

Trio Users Forum  - We have an on-line forum covering many topics including hints and tips. Customers are encouraged to share their experiences.

Application Notes  - Short articles explaining particular features of the Motion Coordinator and Trio software.

Example Programs - Example programs to show how to program common requirements.

Frequently Asked Questions (FAQs) - Responses to questions asked by customers.

Before you contact technical support, please ensure you have taken the following steps:

  • Read the manual thoroughly.
  • Try our FAQ page, the Forum or the Technical Notes section of the web site.
  • Make a careful note of the exact nature of the problem.
  • Fill in the form below.

Telephone Support (Distributors Only)

  • Ensure your telephone is within reach of your computer/machine.
  • Call our technical support engineers on: 

+44 01684 292333 in the UK
+1 412.968.9744
in the United States and Canada

Outside of normal office hours:

Fax: 00 44 1684 297929, or use the form below.

Technical Support Enquiry Form:

Name:
Company:
Email Address:

Telephone Number:

Distributor/
Supplier:

System Details:

Controller type:
Serial Number:
System Software Version:

Type of Problem:

Hardware Software Other
Details of Question: